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Customer Reviews
Wish I found this years ago
Danielle K.
Verified Buyer
I used to throw out half my produce every week. Started sealing everything the day it arrived...and my strawberries lasted 3 weeks. Three weeks! I'm actually mad I didn't buy this sooner.
My husband is obsessed 😂
Rachel M.
Verified Buyer
Bought this for myself and now he seals everything. Leftover pizza, deli meat, even his fishing bait. We've cut our food waste down to almost nothing. Best impulse buy ever
Game changer for Costco runs
Brian T.
Verified Buyer
We buy everything in bulk and used to lose so much to freezer burn. Now I portion it all out the same day, seal it, and it's perfect months later. Chicken, ground beef, pork chops, all taste fresh.
Superior to my old sealer
Lisa W.
Verified Buyer
My old vacuum sealer sounded like a blender. This thing is whisper quiet and fits in my utensil drawer. I use it after every meal now, takes a couple seconds. No excuses not to.
Avocados last a WEEK now
Megan S.
Verified Buyer
I know it sounds crazy but I sealed a ripe avocado half and it was still green 6 days later. No brown, no mush. That alone sold me. Everything else is a bonus 🥑
Replaced every container in my kitchen
Christina H.
Verified Buyer
Threw out all my old tupperware. The bags take up zero space, the seal is airtight, and my fridge has never been this organized. My sister saw it and ordered one the same day.
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$0.00
1
| Vacuum Pro Pack Limited time offer | $0.00 $0.00 |
1
|
Vacuum Pro Pack
Limited time offer | $139.99 $99.99 |
| Shipping | FREE |
| Total Savings | $0.00 |
| Total | $0.00 |
(Sales tax will be settled on checkout confirmation)
Included with your order
15 Small Bags
15 Medium Bags
15 Large Bags
USB-C Charger
Healthy Kitchen eBook
1 Year Warranty
Included with your order
5 Small Bags
5 Medium Bags
5 Large Bags
USB-C Charger
1 Year Warranty
Thousands of customers have upgraded their food storage experience. With vacuum sealing, keep ingredients fresh longer and reduce food waste effortlessly.
Try it risk-free for 90 days. Not satisfied? Full refund, no questions asked.
Free shipping nationwide on all orders. Your VacuSeal™ is carefully packaged for safe delivery, arriving in 2-5 business days
Customer Reviews
Wish I found this years ago
Danielle K.
Verified Buyer
I used to throw out half my produce every week. Started sealing everything the day it arrived...and my strawberries lasted 3 weeks. Three weeks! I'm actually mad I didn't buy this sooner.
My husband is obsessed 😂
Rachel M.
Verified Buyer
Bought this for myself and now he seals everything. Leftover pizza, deli meat, even his fishing bait. We've cut our food waste down to almost nothing. Best impulse buy ever
Game changer for Costco runs
Brian T.
Verified Buyer
We buy everything in bulk and used to lose so much to freezer burn. Now I portion it all out the same day, seal it, and it's perfect months later. Chicken, ground beef, pork chops, all taste fresh.
Superior to my old sealer
Lisa W.
Verified Buyer
My old vacuum sealer sounded like a blender. This thing is whisper quiet and fits in my utensil drawer. I use it after every meal now, takes a couple seconds. No excuses not to.
Avocados last a WEEK now
Megan S.
Verified Buyer
I know it sounds crazy but I sealed a ripe avocado half and it was still green 6 days later. No brown, no mush. That alone sold me. Everything else is a bonus 🥑
Place your food in the bag, zip it closed, and place VacuSeal™ over the valve. Press the button and it removes 99.9% of the air in seconds, then shuts off automatically when the seal is complete.
VacuSeal™ works with all Plateful vacuum bags. Every order comes with 15 bags in 3 sizes (5 small, 5 medium, 5 large).
Most foods last 3–5x longer when vacuum sealed. Meats can stay freezer-fresh for months. Produce like berries and avocados last up to a week instead of a day or two.
The bags are durable and built to hold up well. However, for food safety, we recommend using each bag once — especially with raw meats, marinades, or perishable foods. Quick tip: after unsealing, use the bag to store non-food items like travel toiletries or small hardware before tossing it.
Small (8" x 10"), Medium (10" x 11"), and Large (12" x 13"). Every order includes a mix of sizes so you're covered for everything from snacks to full meals.
VacuSeal™ is USB-C rechargeable. One full charge gives you up to 200 seals.
VacuSeal™ has a built-in moisture tray that catches condensation from frozen or moist foods. However, it's not designed for sealing liquids like soups or sauces directly.
Every order includes the VacuSeal™ device, USB charger and 15 bags.
VacuSeal™ is built for daily use and designed to last. It's backed by a 1-year manufacturer warranty — if anything goes wrong, we'll make it right.
Orders ship within 24 hours from our US warehouse and typically arrive in 2–5 business days.
Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.
90-day money-back guarantee. If you're not happy, send it back for a full refund. No questions asked.
Terms & Conditions | Privacy Policy | Return Policy
© 2026 Plateful. All rights reserved.
By signing up via SMS, you agree to receive recurring automated marketing messages, including cart reminders, and our Terms Of Service at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Reply HELP for help. Message frequency varies. Msg & data rates may apply. View Privacy Policy
OVERVIEW
This website is operated by
Plateful. Throughout the site, the terms “we”, “us” and “our”
refer to Plateful. Plateful offers this website, including all
information, tools and Services available from this site to you,
the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.
By
visiting our site and/ or purchasing something from us, you
engage in our “Service” and agree to be bound by the following
terms and conditions (“Terms of Service”, “Terms”), including
those additional terms and conditions and policies referenced
herein and/or available by hyperlink. These Terms of Service
apply to all users of the site, including without limitation
users who are browsers, vendors, customers, merchants, and/ or
contributors of content.
Please read these Terms of Service carefully before accessing
or using our website. By accessing or using any part of the
site, you agree to be bound by these Terms of Service. If you do
not agree to all the terms and conditions of this agreement,
then you may not access the website or use any Services. If
these Terms of Service are considered an offer, acceptance is
expressly limited to these Terms of Service.
Any
new features or tools which are added to the current store shall
also be subject to the Terms of Service. You can review the most
current version of the Terms of Service at any time on this
page. We reserve the right to update, change or replace any part
of these Terms of Service by posting updates and/or changes to
our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the
website following the posting of any changes constitutes
acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the
online e-commerce platform that allows us to sell our products
and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of
Service, you represent that you are at least the age of majority
in your state or province of residence, or that you are the age
of majority in your state or province of residence and you have
given us your consent to allow any of your minor dependents to
use this site.
You may not use our
products for any illegal or unauthorized purpose nor may you, in
the use of the Service, violate any laws in your jurisdiction
(including but not limited to copyright laws).
You must not transmit any worms or
viruses or any code of a destructive nature.
A breach or violation of any of
the Terms will result in an immediate termination of your
Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse
Service to anyone for any reason at any time.
You understand that your content
(not including credit card information), may be transferred
unencrypted and involve (a) transmissions over various networks;
and (b) changes to conform and adapt to technical requirements
of connecting networks or devices. Credit card information is
always encrypted during transfer over networks.
You agree not to reproduce,
duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any
contact on the website through which the Service is provided,
without express written permission by us.
The headings used in this
agreement are included for convenience only and will not limit
or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION
We are not responsible if
information made available on this site is not accurate,
complete or current. The material on this site is provided for
general information only and should not be relied upon or used
as the sole basis for making decisions without consulting
primary, more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is at
your own risk.
This site may
contain certain historical information. Historical information,
necessarily, is not current and is provided for your reference
only. We reserve the right to modify the contents of this site
at any time, but we have no obligation to update any information
on our site. You agree that it is your responsibility to monitor
changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are
subject to change without notice.
We reserve the right at any time
to modify or discontinue the Service (or any part or content
thereof) without notice at any time.
We shall not be liable to you or
to any third-party for any modification, price change,
suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may
be available exclusively online through the website. These
products or Services may have limited quantities and are subject
to return or exchange only according to our Refund Policy:
https://www.plateful.co/policies/refund-policy
We have made every effort to display as accurately as possible
the colors and images of our products that appear at the store.
We cannot guarantee that your computer monitor's display of any
color will be accurate.
We reserve
the right, but are not obligated, to limit the sales of our
products or Services to any person, geographic region or
jurisdiction. We may exercise this right on a case-by-case
basis. We reserve the right to limit the quantities of any
products or Services that we offer. All descriptions of products
or product pricing are subject to change at anytime without
notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product
or Service made on this site is void where prohibited.
We do not warrant that the quality
of any products, Services, information, or other material
purchased or obtained by you will meet your expectations, or
that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT
INFORMATION
We reserve the right to refuse
any order you place with us. We may, in our sole discretion,
limit or cancel quantities purchased per person, per household
or per order. These restrictions may include orders placed by or
under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the
event that we make a change to or cancel an order, we may
attempt to notify you by contacting the e‑mail and/or billing
address/phone number provided at the time the order was made. We
reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or
distributors.
You agree to provide current, complete and accurate purchase
and account information for all purchases made at our store. You
agree to promptly update your account and other information,
including your email address and credit card numbers and
expiration dates, so that we can complete your transactions and
contact you as needed.
For more details, please review our Refund Policy:
https://www.plateful.co/policies/refund-policy
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to
third-party tools over which we neither monitor nor have any
control nor input.
You acknowledge
and agree that we provide access to such tools ”as is” and “as
available” without any warranties, representations or conditions
of any kind and without any endorsement. We shall have no
liability whatsoever arising from or relating to your use of
optional third-party tools.
Any
use by you of the optional tools offered through the site is
entirely at your own risk and discretion and you should ensure
that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s).
We may also, in the future, offer
new Services and/or features through the website (including the
release of new tools and resources). Such new features and/or
Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and
Services available via our Service may include materials from
third-parties.
Third-party links
on this site may direct you to third-party websites that are not
affiliated with us. We are not responsible for examining or
evaluating the content or accuracy and we do not warrant and
will not have any liability or responsibility for any
third-party materials or websites, or for any other materials,
products, or Services of third-parties.
We are not liable for any harm or
damages related to the purchase or use of goods, Services,
resources, content, or any other transactions made in connection
with any third-party websites. Please review carefully the
third-party's policies and practices and make sure you
understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party
products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER
SUBMISSIONS
If, at our request, you send
certain specific submissions (for example contest entries) or
without a request from us, you send creative ideas, suggestions,
proposals, plans, or other materials, whether online, by email,
by postal mail, or otherwise (collectively, 'comments'), you
agree that we may, at any time, without restriction, edit, copy,
publish, distribute, translate and otherwise use in any medium
any comments that you forward to us. We are and shall be under
no obligation (1) to maintain any comments in confidence; (2) to
pay compensation for any comments; or (3) to respond to any
comments.
We may, but have no
obligation to, monitor, edit or remove content that we determine
in our sole discretion to be unlawful, offensive, threatening,
libelous, defamatory, pornographic, obscene or otherwise
objectionable or violates any party’s intellectual property or
these Terms of Service.
You agree
that your comments will not violate any right of any
third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further
agree that your comments will not contain libelous or otherwise
unlawful, abusive or obscene material, or contain any computer
virus or other malware that could in any way affect the
operation of the Service or any related website. You may not use
a false e‑mail address, pretend to be someone other than
yourself, or otherwise mislead us or third-parties as to the
origin of any comments. You are solely responsible for any
comments you make and their accuracy. We take no responsibility
and assume no liability for any comments posted by you or any
third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal
information through the store is governed by our Privacy Policy,
which can be viewed here:
https://www.plateful.co/policies/privacy-policy
In addition, you agree to our Messaging Terms
(https://terms.pscr.pt/legal/shop/hp5wsp-z0/terms_of_service)
and Messaging Privacy Policy
(https://terms.pscr.pt/legal/shop/hp5wsp-z0/privacy_policy).
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be
information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate
to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the
right to correct any errors, inaccuracies or omissions, and to
change or update information or cancel orders if any information
in the Service or on any related website is inaccurate at any
time without prior notice (including after you have submitted
your order).
We undertake no
obligation to update, amend or clarify information in the
Service or on any related website, including without limitation,
pricing information, except as required by law. No specified
update or refresh date applied in the Service or on any related
website, should be taken to indicate that all information in the
Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions
as set forth in the Terms of Service, you are prohibited from
using the site or its content: (a) for any unlawful purpose; (b)
to solicit others to perform or participate in any unlawful
acts; (c) to violate any international, federal, provincial or
state regulations, rules, laws, or local ordinances; (d) to
infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to harass, abuse,
insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to
submit false or misleading information; (g) to upload or
transmit viruses or any other type of malicious code that will
or may be used in any way that will affect the functionality or
operation of the Service or of any related website, other
websites, or the Internet; (h) to collect or track the personal
information of others; (i) to spam, phish, pharm, pretext,
spider, crawl, or scrape; (j) for any obscene or immoral
purpose; or (k) to interfere with or circumvent the security
features of the Service or any related website, other websites,
or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the
prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF
LIABILITY
We do not guarantee, represent or
warrant that your use of our Service will be uninterrupted,
timely, secure or error-free.
We
do not warrant that the results that may be obtained from the
use of the Service will be accurate or reliable.
You agree that from time to time
we may remove the Service for indefinite periods of time or
cancel the Service at any time, without notice to you.
You expressly agree that your use
of, or inability to use, the Service is at your sole risk. The
Service and all products and Services delivered to you through
the Service are (except as expressly stated by us) provided 'as
is' and 'as available' for your use, without any representation,
warranties or conditions of any kind, either express or implied,
including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular
purpose, durability, title, and non-infringement.
In no case shall Plateful, our
directors, officers, employees, affiliates, agents, contractors,
interns, suppliers, Service providers or licensors be liable for
any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost
savings, loss of data, replacement costs, or any similar
damages, whether based in contract, tort (including negligence),
strict liability or otherwise, arising from your use of any of
the Service or any products procured using the Service, or for
any other claim related in any way to your use of the Service or
any product, including, but not limited to, any errors or
omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the Service or any content
(or product) posted, transmitted, or otherwise made available
via the Service, even if advised of their possibility. Because
some states or jurisdictions do not allow the exclusion or the
limitation of liability for consequential or incidental damages,
in such states or jurisdictions, our liability shall be limited
to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend
and hold harmless Plateful and our parent, subsidiaries,
affiliates, partners, officers, directors, agents, contractors,
licensors, Service providers, subcontractors, suppliers, interns
and employees, harmless from any claim or demand, including
reasonable attorneys’ fees, made by any third-party due to or
arising out of your breach of these Terms of Service or the
documents they incorporate by reference, or your violation of
any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision
of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable
to the fullest extent permitted by applicable law, and the
unenforceable portion shall be deemed to be severed from these
Terms of Service, such determination shall not affect the
validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities
of the parties incurred prior to the termination date shall
survive the termination of this agreement for all purposes.
These Terms of Service are
effective unless and until terminated by either you or us. You
may terminate these Terms of Service at any time by notifying us
that you no longer wish to use our Services, or when you cease
using our site.
If in our sole
judgment you fail, or we suspect that you have failed, to comply
with any term or provision of these Terms of Service, we also
may terminate this agreement at any time without notice and you
will remain liable for all amounts due up to and including the
date of termination; and/or accordingly may deny you access to
our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or
enforce any right or provision of these Terms of Service shall
not constitute a waiver of such right or provision.
These Terms of Service and any
policies or operating rules posted by us on this site or in
respect to the Service constitutes the entire agreement and
understanding between you and us and governs your use of the
Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between
you and us (including, but not limited to, any prior versions of
the Terms of Service).
Any
ambiguities in the interpretation of these Terms of Service
shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any
separate agreements whereby we provide you Services shall be
governed by and construed in accordance with the laws of United
States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current
version of the Terms of Service at any time at this page.
We reserve the right, at our sole
discretion, to update, change or replace any part of these Terms
of Service by posting updates and changes to our website. It is
your responsibility to check our website periodically for
changes. Your continued use of or access to our website or the
Service following the posting of any changes to these Terms of
Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of
Service should be sent to us at
hello@plateful.co
Plateful LLC
144-42 Jewel Avenue Flushing, NY 11367
(888) 592-9026
Last updated: March 8, 2025
This Privacy Policy describes how Plateful (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.plateful.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/hp5wsp-z0/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/hp5wsp-z0/privacy_policy).
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@plateful.co
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
Plateful LLC
144-42 Jewel Avenue Flushing, NY 11367
To initiate a return, please contact us through our contact us page with your order number and details of the item(s) you wish to return. You have 90 days from the date of receiving your order to request a return. Please be aware that the fees associated with returning your goods will be your responsibility, to ensure your return arrives safely, we highly recommend using a trackable shipping service. We will not accept returns for products that have been damaged by the customer or are not in their original condition.
Once your return is approved by our Customer Service Team, we will provide a return shipping label and instructions, or you can use your own return shipping label; in this case, customers must provide trackable shipping information to avoid issues with missing packages.
We strive to process all returns as quickly as possible, but please allow up to 14 days for your request to be processed. Once your return has been received and processed, we will issue a refund to your original method of payment.
If you have not received your refund within 7 days of our receipt of your return, please contact us through our contact us page. We will resolve any issues as quickly as possible.